Returns & Refund Policy

Roomspace Refund & Cancellation Policy

At Roomspace, our mission is to provide products that improve quality of life and help solve everyday challenges that become more frequent as technology advances. We stand behind the quality of everything we offer, and we recommend using your purchase for at least 14 days to fully experience its benefits.

If you're not satisfied after this period, you're covered by our 60-Day Money Back Guarantee. Simply reach out to us at support@roomspace.co, and we’ll be happy to help.

Cancellation Policy

If you need to cancel or modify your order, please do so within 24 hours of placing it. After this window, your order may already be in processing and changes cannot be guaranteed.

If your order is successfully canceled within 24 hours, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We’re confident you’ll love your Roomspace product! But if for some reason it’s not the right fit, you can request a return within 60 days of your purchase.

To start a return, please contact us via the form on our Contact Us page or email us directly at support@roomspace.co. Be sure to include your Order Number or the Name and Email used at checkout to help us process your return promptly.

Please note: Any original shipping fees (if applicable) are non-refundable.

Damaged Items

We carefully package every order, but in rare cases, damage can occur during transit. A product is considered damaged if it is physically broken or defective. Cosmetic damage to packaging (such as dents or scuffs) where the product is still functional is not considered damage.

If your item arrives damaged, notify us within 72 hours of delivery by emailing support@roomspace.co with a clear photo of the item and the damage. If eligible, we’ll send you a replacement at no cost.

Please note: We do not offer refunds or replacements for damage resulting from regular wear and tear, misuse, or customer handling.

Shipping & Delivery

We aim to deliver your order in a timely manner. However, we are not responsible for delays caused by couriers, customs, or other factors outside of our control.

If you experience issues with delivery, we recommend contacting the shipping carrier directly for real-time assistance. Roomspace is not liable for lost, stolen, or delayed packages once they have been handed over to the courier.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the correct shipping address is entered at checkout. If an incorrect address is provided and not corrected within 24 hours, we cannot guarantee a refund or resend.

Policy Changes Alert

Our Returned & Refund policy may be updated occasionally. It is up to you, our valued customer, to review the latest policy terms before making a purchase. By choosing Roomspace, you are agreeing to our terms. Here's to your brighter future with Roomspace!